Mental Health Crisis Line: 806-740-1414 | Toll Free: 800-687-7581

Closures

The following are closed until further notice:

  • Intellectual Disabilities Day Habilitation
  • Silver Star Day Health Center

Temporarily Suspended Services

  • Open Access (In Person) – Mental Health Assessments and Outreach, Screening, Assessment and Referral (OSAR) services by phone or telehealth only. Please call  806-740-1421.
  • Sunrise Canyon Hospital Inpatient Unit Visitation – Only employees and contractors with essential business may enter the inpatient hospital. Video visitation, when applicable, will be provided.
  • Community MeetingsThe use of StarCare buildings for non mission critical community meetings is not permissable at this time.

COVID-19 Information & Updates

StarCare is continually monitoring local, state and national communications, especially those from the Lubbock Health Department, the Texas Health and Human Services Commission and the Centers for Disease Control & Prevention (CDC) regarding Coronavirus (COVID-19, COVID) developments, updates and recommendations.

As is the case every day, StarCare is committed to providing a healthy and safe environment for employees, the people we support, contractors and guests in our facilities.

Considering current COVID circumstances, in addition to our standard policies and procedures regarding infection control measures, StarCare has added enhancements to ensure we are proactively working throughout our service delivery system to slow the spread of COVID-19.

What to Expect for those We Serve

The nature of our work, our various sites and the respective services provided at each requires different infection control at each site. We are working to ensure all aspects of infection control are addressed at each of our locations.

Wellness Checks at Large Service Care Sites
  • This applies to the following sites:
    – Silver Star Day Health Center
    – Intellectual Disabilities Day Habilitation
    – Sunrise Canyon Hospital
  • Participants will have their temperatures checked by infrared thermometer prior to admission to the service site.
  • Staff are asked to voluntarily have their temperatures read as well.
  • Anyone found with an elevated temperature will be asked to go home and not return until it returns to a normal level and no other concerning symptoms are present.
WELLNESS CHECKS AT SMALLER CARE SITES AND OFFICES
  • Staff are asked to voluntarily have their temperatures checked.
  • People we support who visit these sites will also be asked to voluntarily comply.
  • Anyone found with an elevated temperature will be asked to go home and not return until it returns to a normal level and no other concerning symptoms are present.
WELLNESS CHECKS PRIOR TO HOME SERVICE SITE VISITS
  • Staff will try to communicate with the client ahead of a scheduled visit, either by telephone, text message or video conference. If possible, staff will conduct the entire visit virtually, either by phone or video conference.
  • Staff will ask the client to report their temperature. A fever is a temperature greater than 100° Fahrenheit and 37.8° Celsius. If the client or household members have a fever or concerning symptoms, such as a cough or shortness of breath, staff will:
    • (For all NON-CRITICAL services) – Reschedule until after the client has been fever-free (without medication for fevers) for at least 24 hours and symptoms have improved.
    • (For all CRITICAL services that cannot be postponed) – Use all recommended personal protective equipment (PPE).
  • For In-Person Visits
    • Staff will try to ask the client beforehand if they, or a member of the household, have a fever or symptoms, including cough or shortness of breath.
    • Staff will conduct the visit with at least six-foot distance and outdoors or outside the residence, such as in a hallway, if feasible.

We’re Here to Help

Call Our Anonymous and Free Hotline

9a-6p | Monday-Friday


Our mental health professionals will connect you to a variety of confidential services to help you navigate the response to the pandemic’s effects on you, your loved ones and/or our community.

#TexansRecoveringTogether