Mental Health Intake / Open Access

Adults, Children, & Adolescents

Walk-in Hours:

Monday-Thursday, 8:00 AM – 10:00 AM, beginning September 29, 2025

For those given a Fast Pass for next day services, be sure to present to Sunrise Canyon on the requested date no later than 8:00 AM. If you are late, we cannot honor the Fast Pass.

Location:

Sunrise Canyon Complex, 1950 Aspen Ave., Lubbock

ATTENTION – PLEASE READ

Stimulant and benzodiazepine medications are currently excluded from StarCare’s approved medication formulary due to significant clinical safety concerns and public health risks associated with their use.

Medication management resources outside of StarCare can be found by calling 211 Texas (dial 2-1-1) or visit their website at https://www.211texas.org.

If you are experiencing a mental health crisis, call 806-740-1414 or 800-687-7581.

INTAKE FORMS

Complete all the forms linked on this page for the person seeking services with StarCare. Before attending Intake / Open Access as a walk-in, complete these forms to shorten the time necessary for the in-person portion of intake.

Upon completion of the intake process, if eligible, you will be authorized for services based on your need. You will be assigned a case manager to assist you with accessing needed resources and services.

If you have questions regarding intake, call 806-740-1421 or 844-472-8810.

Complete All Intake Forms Below:

Click on each individual form to complete it. The system does not automatically advance to the next form. If all forms are not completed online, you will be asked to complete a paper form when you arrive at Open Access.